Dasha Y186-custom-roy Apr 2026

This paper presents the design, implementation, and evaluation of Dasha Y186-custom-roy , a domain-adapted conversational AI agent built on the Dasha platform. The agent was fine-tuned for customer retention calls in the telecom sector, with a custom prosody model (“Roy”) optimized for low-latency turn-taking and empathy detection.

Performance Evaluation of a Custom Voice Agent (Dasha Y186-custom-roy) for High-Latency Conversational AI in Customer Retention Scenarios Dasha Y186-custom-roy

We trained Y186 on 10,000 real conversation logs, integrating Dasha’s <vad> and <tts> tags with a custom interruption-handling logic. The “Roy” customization included pitch downshifts for reassurance phrases and speed modulation for urgency. This paper presents the design